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Privacy policy

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Onlewo Pte Ltd Privacy Policy
Last updated: September 30, 2026

This Privacy Policy describes how Onlewo Pte Ltd (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.onlewo.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you strictly to fulfill your transactions and provide customer support. The information that we collect and use varies depending on how you interact with us.

What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services.

Information We Collect Directly from You
Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

  • Customer support information including the information you choose to include in communications with us regarding your order.

Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services ("Usage Data") necessary for the basic functioning of the website. To do this, we use cookies to ensure the shopping cart and checkout process operate securely and correctly.

Information We Obtain from Third Parties
We obtain information about you from third parties strictly to process your transactions, including from:

  • Companies who support our Site and Services, specifically Shopify.

  • Our payment processors, who collect payment information (e.g., credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your purchases or other transactions, to arrange for shipping, and facilitate any returns if applicable.

  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.

  • Communicating with you. We use your personal information to provide you with customer support and answer inquiries regarding your orders.

How We Disclose Personal Information
We only disclose your personal information to third parties for the legitimate purpose of fulfilling your transactions. Such circumstances include:

  • With vendors or other third parties who perform services on our behalf (e.g., Shopify, payment processing, fulfillment and shipping).

  • In connection with a business transaction, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We do not sell or share your personal information with third parties for marketing or targeted advertising purposes.

Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." How long we retain your personal information depends on different factors, such as whether we need the information to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information:

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.

  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.

  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.

  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights.

International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States, solely for the purpose of utilizing Shopify's platform and fulfilling your orders.

Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at eugene@onlewo.com or contact us at 6A Shenton Way 01-11 OUE Downtown Gallery, Singapore 068815.